EXCHANGES & REFUNDS

RETURNS & EXCHANGES:

ALL Dance Costumes on our website are MADE TO ORDER - so therefore NO REFUNDS are Permitted.

If you believe an item is faulty - please immediately send photos to TUTU PERFORM via the email: tutuperform@gmail.com. Once TUTU PERFORM have assessed the costumes and judged as faulty - a REPLACEMENT will be provided of the SAME COSTUME STYLE. *PLEASE NOTE* - we will endeavour to provide a replace by your required date but cannot guarantee - our turnaround in the OFF SEASON ( JAN - APR) is 4 - 6 WEEKS. Our Turnaround Time in the 1st PEAK SEASON (MAY - AUG) is 6 - 8 WEEKS and the 2nd PEAK SEASON (SEPT - DEC) is 7 - 10 WEEKS.

 

CUSTOM ORDERS:

Custom Dance Costumes ('Design Your Own') are made specifically to the customers requirements. After payment made - we are able to show you detailed photos of the SAMPLE COSTUME if Required - and you may notify TUTU PERFORM if any adjustments required. Once happy - we will make the FULL GROUP ORDER and send to you - after this time in which  NO REFUNDS WILL BE PERMITTED on CUSTOM ORDERS as the custom costumes have been APPROVED by you as the customer. Again - if you believe an item is faulty - please contact us at tutuperform@gmail.com with photos and notes on the faulty item/s.

 

COSTUME SIZING:

ALL OF OUR DANCE COSTUMES correspond directly with our SIZE CHART measurements (and in turn our STANDARD SIZES). It is the CUSTOMERS RESPONSIBILITY to check our SIZE CHART and MEASURING GUIDE on our website to ensure the CORRECT SIZES are ordered for their dance students. Please ensure students are measured in CENTIMETRES. Please be aware that some fabrics do have more stretch than others - with spandex / lycra being more stretchy than foil fabrics, velvet and stretch cotton. Satin and regular cotton do NOT have stretch. If in doubt and a dancer is on the border between 2x sizes - we recommend going up a size - however this is under this is still under the customers own judgement.

 

ALTERATIONS: 

TUTU PERFORM will NOT be held RESPONSIBLE for any costs associated with alterations due to our Made To Order and Custom Dance Costumes reflecting the SIZES of our SIZE CHART and / or the CUSTOM MEASUREMENTS (Bust, Waist, Hips, Girth & Inseam Measurements) Provided by the customer.

 

Thankyou